Desktop

Ask something
Discussion Locked

PC Card modems and Win XP PRO.

0 helpful
9 replies

by jeremy.stanton

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have recently experienced a strange problem with PC Card modems when I update laptop computers to Windows XP Pro.

The modem is recognised and it dials the ISP and tries to negociate a connection. But it does not get to the 'verifing user name and password' stage.

I then get an error that the remote computer is not responding.

I have had this problem with Phonic and Psion PC Card modems.

These modems were working fine under Windows 98.

Any ideas?

9 replies

by thechas

Check the XP HCL (hardware compatability list) for any issues or conflicts.

Check with the card mfgs for updated drivers.

They may even specify that the cards will not work under XP.

Chas

by mdelyea

Crap, I just uninstalled XP (which was on another partition), so I can't tell you what exactly the problem is and how to fix it. BUT, I can tell you that under win98 dial-up networking, this problem was usually caused by having the wrong network protocols (ipx/spx or netbeui) enabled under the properties of your connection. Even if TCP/IP was enabled, if you also had the other protocols enabled this error would occur. I suggest uninstalling all PC cards and all network protocols and all network connections, then install only the TCP/IP protocol, then insert the PC card modems, then build the dial-up connection

by hereinoz

Wow, heavy stuff.

I notice that you have upgraded to XP. It may be worth a try to go into the Device Manager, un-install the modem card and then reboot XP allowing it to find it again - if you haven't done this already!

When you get a non response from the ISP it is usually protocol related, and un-installing and re-installing the modem may well fix it. Provided you have the username and password correct!! :)

by shadevarr

most dial-up ISPs require a few additional services to be present for an winXP connection to work properly, I.E. QoS packet scheduler and Client for Microsoft Networks (added via properties of the connection). Also, if you are still getting a no error on dial-up, boot to safe mode and check to see if you have duplicate drivers installed for the modem, especially if you have been uninstalling/reinstalling several times.

This discussion is closed to new replies.