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PC Will Not REBOOT

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by lazybedstar23 Oct 28, 2003 last reply Oct 29, 2003

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Hello everyone,

I am new to the Community and was wondering if anyone has had this problem on any machine or if they would have any insight. Ok I have Windows XP Pro running on a new Dell Dimension 8250. Every time I go to START --> RESTART, my computer starts the shutdown process but then hangs right before it hands off to the BIOS to reboot. BUT, if I go to START --> SHUTDOWN, my computer shuts down perfectly. Now I do not believe this is a windows problem because i booted to a DOS floppy, and when I hit CTRL-ALT-DEL, the same thing happened, it starts to reboot and then goes to a black screen. It seems to only be on a REBOOT. Anyone ever experience this? I find this quite odd.

Thanks,
Adam G.
gohma310@yahoo.com
Asbury Park, NJ

7 replies

by charles_j_smith Oct 28, 2003

Adam,

I don't directly have your answer (wish I did) ;however, I do know that this is something I have seen many times with Dell's. I want to say check the BIOS version on your machine and see if Dell has a newer BIOS you can upgrade to. Also, I would try and POST in the Dell newsgroups.

Just to be sure I am not jumping to conclusions, is this a problem that came with the pc right out of the box or did this recently start (quite possibly aftr you installed certain apps, etc.)??

Thanks...

by lazybedstar23 Oct 29, 2003

Poster rated this answer.

by lazybedstar23 Oct 28, 2003

Well actually it happened after I install a 2nd CD_ROM drive.. so possibly that could be it. I am at the latest update of Dell BIOS. Thanks for the help though! I will give you points! Going to post on Dell site...

Adam

by donmars Oct 28, 2003

Sounds like you have a good handle on whats going on, all you need is a solution. The previous answer seems strong, possibly a problem with the Dell Bios maybe relative to it checking your new CD install and not being able to get past that point because of what I do not know but put that with the fact that it works on a clean boot (shutdown and restart) says something is being released that is not on a reboot. Of course with a power down everything gets cleared out. What if you unplug the new CD disable it in BIOS (it will probably auto-detect and disable itself) and restart. Then do the reboot thing see what happens. Having isolated it to the CD (or not the CD) you know better how to proceed. Do you have two CD's installed? If so did you specify slave and master for them with the jumpers on back? Are these CDs on the secondary port?