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pcAnywhere not connecting

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7 replies

by ozi eagle

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Hi.
I have a problem with a pcAnywhere site.
XP pro, dialup connection, setup for callback. Host computer was set up by someone else, with Admin and User groups.

Problem is that when I dial in from my remote (~300 kilometers away) the host answers, host and remote do their handshaking and hang up. Host then calls back, remote answers- end of story.
On site testing with a laptop remote shows that after the callback initialisation the host simply hangs up and refuses to answer any more calls, even though it is still waiting for a call.
I suspect something in the group permissions. I have downloaded notes on this from the Symantec site and am going on site in a couple of days and would like as much information as I can glean in advance, as I don't relish the 5 1/2 hour round trip.

Thanks

7 replies

by mikex

Do you have user account setted up on the host with a remote connectivity rights enebled?

by ozi eagle

Thanks for the suggestion, I've already been there.
I am starting to suspect that there is a problem with the "controllerless" modem, and will try an external hardware modem next.
Any further ideas still very welcome

by mikex

Try to deinstall/Reinstall all VPN connection related protocols (Watch out don't uninstall the Adapters)

by t165

You might try getting the remote computer to install a friendlier application than PCAnywhere. I personally swear by Funk Softare's Proxy application. You can download a beta copy easily from http://www.funk.com/subsections/download_demos.asp. Load it the master unit on you systme and e-mail or ftp the client to the end user. Have them install it with a password of your choosing. Even my most challenged end user is capable of installing this app. Once you have it installed you can check the PCAnywhere configuration yourself and make sure that it is correct and the version matches your version.

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