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ping

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4 replies

by reedspink41

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I am having an issue where I am able to ping an ip address but I am unable to ping a website. And I get page can not be displayed on internet explorer- talked to pc(dell) manufacturer and they disabled antivirus and firewall- changed dns server to off and back on- flushed the dns - uninstalled earthlink and internet explorer 7 to go back to 6, and uninstalled mccafeee in safemode- they are showing a connection through our system-also problem started when she uninstalled earthlink before getting in touch with me

4 replies

by gmpont

If you have the means to re-install later, I would uninstall the firewall completely to test. If it is part of an Internet Security Suite like Norton or McAfee, I would uninstall the whole thing for now and put it back if it doesn't solve the issue. Sometimes disabling is not enough.

by levi_l

It sounds like you might be having a DNS error.
Try manually configuring your IP with DNS and see if you can get acces to a site.

What type of internet connection are you using?
Are you using a router?
Have you been able to connect previously?

by rob miners

a couple of things to check and if you have an active account with them it probably wouldn't hurt to get in touch with them.

Open Internet Explorer and select Tools make sure that the work off line is not ticked. Also go to Internet Options, Connections, Lan settings and make sure that only the automatically detect settings box is ticked. Check that Proxy server. is not ticked. Also make sure that never dial a connection has a tick.

Make sure DSL filters are installed on every line in the house that's used by a device like a telephone or fax machine. If you have an unfiltered device in the house, try unplugging that phone or fax machine from the phone jack and power cycle your modem. DSL filters can be purchased inexpensively at Radio Shack and many office supply stores.

If you still can not connect, try disconnecting all other devices on the phone line and then power cycle your modem.

http://kb.earthlink.net/case.asp?s=st%3D644%2Ce%3D0000000001960378256%2Ck%3D6248%2Csxi%3D18&article=47511

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