Question

Locked

Please Help!!

By ange13 ·
Not sure how, why or what has happen, but long story short, Im having trouble with my lap top..Its saying I have to complete the survey, i click on OK then it has a second box that pops up saying," Please complete a survey in order to unlock your computer. Everything will be as before when you unlock your PC. Dont do this, see what happens. Thank you for cooperation.. UNLOCK code:____________ then it comes up with two options "Site" and "Verify".. if I click site it comes up with win a ipad, $5000 cash etc..survey or when I click verify it gives me 2 warnings before it automatically shuts down..could someone please tell me what has happen,how does this happen,how can i fix it and how can I stop it from happening again?

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All Answers

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Sounds Lie some sort of infection

by OH Smeg In reply to Please Help!!

You can try a Boot Scanner like AVG Rescue CD available free here

www.avg.com/us-en/avg-rescue-cd#tba3

It's just a matter of downloading the file burning it to a CD and then running it from that CD, though you may have to alter the Boot Order in BIOS on your Infected System to the Optical Drive before the HDD.

If you want to know more about Rescue Disc's you can read this TR Blog on them

www.techrepublic.com/blog/security/rescue-cds-tips-for-fighting-malware/3803

Col

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Sounds like a virus/malware

by Sven2157 In reply to Please Help!!

I recommend Symantec's Norton Internet Security Suite; as it is one of the most comprehensive scanners and suites. You can use the online scanner to verifiy the presence of any such files: Symantec Security Check

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Malware

by artanyis In reply to Please Help!!

That is almost certainly malware.
Aside from the options already listed you can also use trendmicro's housecall, it's pretty good.
http://housecall.trendmicro.com/

If you cant do anything at all try restarting the computer and just after you see the manufactors logo, but before you see the windows loading emblem press F8 at the top of your keyboard repeatedly until you see white text on the screen. then select Safe-Mode with Networking. That should get you in without the malware running, give you a chance to run some AV programs.

Other good resources to check out:
http://www.malwarebytes.org - free excellent on-demand scanner
http://www.bleepingcomputer.com/combofix/how-to-use-combofix - combofix, like a bazooka for malware, it's a little more dangerous but the guide will help you through it, it's really pretty simple.
http://security.symantec.com/nbrt/npe.aspx - noton power eraser, good free rootkit scanner, requires a reboot though.
http://support.kaspersky.com/5350?el=88446 - tdsskiller, a good free rootkit scanner for tdss family rootkits, quick and easy to use.
http://www.piriform.com - ccleaner, excellent free utility to remove temp files (where malware likes to hide)

These tools have taken care of 99% of the malware that I run into.
Good luck.

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