Poor service

because for every one person they piss off there are 100 that will never say a word. This is why in the mid 90's there was such a wave of outsourcing of customer service. If you have someone who's job it is to pamper the customer a little then your margins will go up. Unfortunatly there are tighter times at hand and many issues fall on the desk of someone whose job is not what you are asking them to do. This general apathy is rampant in many people today, I am not saying it is a generational thing but, it seems that this is becoming more of a problem every passing year. That is my two cents.

Gone are the days when companies strived to build a good product and make sure it stayed that way by offering the quality of support/service that the consumer deserved for spending his/her hard earned time/money to acquire it. These days, it's morelike build a product the consumer wants and let the acquire it. Now, in a few days/weeks/months when it breaks or stops working, say "well, you have to purchase the upgrade to keep it working past 'said time'" ... It is more and more about getting them hooked and less about keeping them happy. And the first answer is correct, not enough people stand up these days to make the companies accountable. My 2 cents, maybe another penny thrown in there for free.

-Dave

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