General discussion


POS/CRM Solution for Small Business

By eccwllc ·
I've been trying to find a solution for managing customers/tickets/point of sale for my small business for what seems like years. I've been in business for almost 10 years, have employees etc and have just been using a simple POS solution the entire time ( Microbiz ). I'm looking to change to something a little more powerful and designed for my type of business but have found nothing that suits me....yet. I'm at the point of considering having something custom written or at least modified but i just can't believe with all the computer repair companies out there that are just like mine that there isn't some existing software readily available. What am i missing?

The closest i've come to purchasing/using is TigerPaw - i was satisfied with what they had to offer until it came to POS functionality - we do a lot of face to face transactions for customers who drop off their computers at our location and it just couldn't handle that. We also do on-site service for businesses and residential customers so it needs to track that, and it would be nice if it would handle service contracts and managed services.

TL:DR - what does your IT business use for managing customers, work orders, etc.

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Repost as 'Q&A'

by HAL 9000 Moderator In reply to POS/CRM Solution for Smal ...

Try reposting this in the 'Q&A' forum. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution. The 'Water Cooler' is for non-technical discussions. You can submit a question to 'Q&A' here:;content

There are TR members who specifically seek out problems in need of a solution. Although there is some overlap between the forums, you'll find more of those members in 'Q&A' than in 'Discussions' or 'Water Cooler'.

Be sure to use the voting buttons to provide your feedback. Voting a '+' does not necessarily mean that a given response contained the complete solution to your problem, but that it served to guide you toward it. This is intended to serve as an aid to those who may in the future have a problem similar to yours. If they have a ready source of reference available, perhaps won't need to repeat questions previously asked and answered. If a post did contain the solution to your problem, you can also close the question by marking the helpful post as "The Answer". .

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RE: see this

by rasalt In reply to POS/CRM Solution for Smal ...

Using CRM for small business? My Sales Dialer (CRM+) is a CRM/Sales Automation tool for small medium businesses.
This App tracks and manages both multiple contacts and multiple sales per customer. The App is suitable for both single and multi-user environments. The free evaluation version is fully functional. The main and unique feature of MY SALES DIALER (CRM+) is it is a mobile based CRM.

- Sales Pipeline Management
- Sales Tickler
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