General discussion

Locked

Presario 5000 sound stopped working

By itek4u ·
Fixing incompatent techs mess! The tech totally reinstalled this end-users operating system, Win ME. The sound worked sporatically after the techs reinstallation, but only working for a couple hours after they restarted the machine. It then regressed to only doing synthcore files but synthcore is not in Add or Remove Programs area (just SoundMax is there). Now sound stopped working altogether. All this has happened in a two week period.

Scanned for virus using AVG, none is found. It did have the Klez H before sound started degrading but removed it using Symantec program and AVG antivirus. This is a Presario 5000 series, 5wv280, VIA AC'97 Audio Controller (H)(shows this only in the BIOS), updated to Presario ADI SoundMax III Audio Driver (in the system area). Help!!!!

This conversation is currently closed to new comments.

2 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

Presario 5000 sound stopped working

by magellanix In reply to Presario 5000 sound stopp ...

What you should do is:

Remove the sound card in Device Manager from System icon in Control Panel. Uninstall the sound max and relating software.

Restart windows, it may detect the sound card, if it does, it would try to use default windows drivers which would work, then you can install the rest of the software like Sound Max. If it doesn't detect the sound card, then you need to install the drivers for it, if you don't have it, then go to compaq.com or hp.com and download drivers for your operating system.

Collapse -

by itek4u In reply to Presario 5000 sound stopp ...

This question was closed by the author

Back to Desktop Forum
2 total posts (Page 1 of 1)  

Related Discussions

Related Forums