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Printer Freezes at startup

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by chester peterson Oct 31, 2002 last reply Nov 25, 2002

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i have HP 656c USB printer conected to a new 1.1Ghz AMD duron, 256Mb, 40Gb HD.
When i first start the PC up in the morning and try to print from Quickbooks 2002, the printer wont print. it just sits in the queue and i cant even delete it. I have to turn the PC and printer off and on 3 times before I can get it to print!
Any Ideas.

10 replies

by dcosgrove Oct 31, 2002

If you attempted to print while the printer was turned off, you may have inadvertantly set the printer "use offline". If you see the printer icon in the lower right hand corner, right click on it and open it. In the pulldown menu "printer" see if use offline is checked. If so, uncheck it and see what happens. Good luck.

by chester peterson Nov 25, 2002

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by opatzg9 Oct 31, 2002

I've had this problem a number of times with ink jets, clear your temp directories and clean up your windows directoru of all *.tmp files.
Then make sure you have you printer drivers handy, uninstall the printer and add the printer back in. That should fix it for a while but if you do a lot of printing expect this problem to come back. Good luck!

by chester peterson Nov 25, 2002

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by ptreadway Nov 1, 2002

If you are runing XP it will load xp drivers.
I have a Apollo P-2200,it will not work with its drivers.XP loads HP Desk Jet A.03.01.03 drivers.

by chester peterson Nov 25, 2002

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by rcom Nov 1, 2002

You didn't mention operating system in use. One of the problems I've experienced with XP is with printers. Disconnect the printer and uninstall the printer drivers. Get the usb and chipset drivers for your mother board. This is a known problem with intel chipsets and usb devices and especially intel cameras. Don't remember where I found the article on thier site.

If VIA chipset download and install the 4in1 drivers. Once you do this reinstall the printer making sure to follow the instructions from OEM. For first time most USB devices are connected while the system is on. So read and find out if that's what you need to do for this printer.