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Printer not collating reports

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3 replies

by michaelwright

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I've have a HP Laserjet 4 and this problem only happens sporadically. I want to print multiple copies of a document and the collate box is checked. But when it prints, it prints the first page and then several copies of the second, third pages, etc.
I am running Windows XP and Word XP?

3 replies

by shasca

It's a print driver problem. You may have to try a driver other than the laserjet 4. Does HP have anything newer than what you currently have on their website?

by michaelwright

I drivers we are using are the newest drivers. If we use anything beside the HP Laserjet 4 drivers then the Word XP documents may have extra large amount of space between the words in some cases.
Having the spaces is a bigger problem than the sorting. Any more ideas would be greatly helpful.

by shasca

Only other problems we sometimes have with laserjet 4 is the need to do a firmware update to BIOS. Hp supplies the utility, and the updates on their website.

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