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Printer prints test pg but no other text

By Casemaker ·
Hi,
My printer will print a test page and print a screen shot. It will not print any text from a document. The documents print blank.
Any thoughts?

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by jc2it In reply to Printer prints test pg bu ...

It sounds like the document software is to blame. It obviously works well with the windows test page. Give us more details.

What software will it print from and what software won't it print from?

What printer is it?

How did you install it?

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by Casemaker In reply to

Thank You for your post.

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Pls help me...

by gsanthoshp In reply to

Hi

how you are closed the printer error beacause i also facing the same error please help me.

With regards
Santhosh

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by thetracker1099 In reply to Printer prints test pg bu ...

It could be your ink, check to see if you need new ink, if not then it's your drivers, they may not be sign by Win XP.

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by Casemaker In reply to

Thank You for your post.

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by Casemaker In reply to Printer prints test pg bu ...

The original printer is an HP Deskjt 3740. I added a HP Deskjet 812C and it does the same thing. Keep in mind, it prints a test page from windows with black and color and it prints correctly. I installed OfficeXP without a problem. It will not print any text from Word or any document wether new /old saved/unsaved. I am able to print a template from Word. I have scanned for viruses, none found.

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by m_one In reply to Printer prints test pg bu ...

Casemaker, have you checked for new drivers, patches or updates? My feeling would be with the drivers. Try reloading the drivers from HP.

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by Casemaker In reply to

Poster rated this answer.

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I just encountered the same (similar?) problem when my neighbor called for help. Her system is WIN/XP on HP Pavillion with HP Deskjet 812C. When printing from WORD, WORDPAD or NOTEPAD the printer went through all the motions but the page was blank. Test page printed okay, printing from Adobe Acrobat reader was okay, printing from a browser page was okay. I finally went to "Printers and Faxes", selected the printer, selected "properties", selected "Advanced" and checked "Print directly to printer" and away it went. --- not a good workaround but remember the rule: "Any program that works is better the first measure of quality: "any program that doesn't"

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by Casemaker In reply to

Poster rated this answer.

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