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Printer Problem

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by wilson64 Apr 15, 2002 last reply Jul 15, 2002

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I just bought a Epson C60 printer. It prints great but has a problem that Epson can't fix. It will print for a while and then start to just put out unprinted pages. It puts out these pages in different amounts. Sometimes three or four and sometimes will empty the paper bin. Epson tried several ways to solve this problem. No luck. I used to have a HP inkjet printer, but had a lot of problems with it. HP could never fix the problems, so I bought the C60 after reading the great reveiws on it. To make a short story, I have found that when I deleted the HP, it didn't delete all the way. There are still a lot of HP stuff in my computer. I called HP (and like my other problems) they said to call my computer company. There has to be a better way.I have seen some of these files in the registry but am afraid to go there to delete them as I'm afraid to delete anything in the registry. How to get rid of these files so I can get my printer working right? Charles Wilson Sr.

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by bobdank Apr 16, 2002

The HP files may not be your problem. If you are communicating with the Epson printer with a Parallel cable, make sure your paralell port settings in your BIOS are set to Epson's reccomended setting (or at the very least to "bidirectional"). Also, make sure you are using a high quality Parallel cable (should have "iee1284" stamped on the side). I have seen bad cables cause problems with HP printers in particular, but it can also be a factor with Epson. Last, it could be the type of file you areprinting. Sometimes unique fonts or graphics can be a problem for printers. Try printing a simple text document with a standard font like Times New Roman, or Arial. Does that print ok? If so, then it's a good bet that the items that don't print wellhave a font or graphic that is causing the printer confusion.
Good Luck!