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Printer Woes

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by shantie

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This might be hard to answer but you might be able to give me a few ideas to try.
A Customer has a Panasonic Dot Matrix KX P1124 printer connected to their XP computer system. They use it for printing out rent receipts etc. Monday morning it was working fine the receptionist tried to print more receipts that afternoon and would not print the receipt but prints the following message 1M12345X0PJL comment HP Laser JEt 6L. Then prints OPJL SET PAGEPROTECT-off
OPJL SET PAGE PROTECT AUTO
OPJL SET RET ON
OPJL SET ECONOMODE OFF
OPJL SET RESOLUTION 600
OPJL ENTER LANGUAGE PCL
Then nothing. I tried printing a word document, it takes a while torespond but finally prints.
We tried another similar printer the same thing. Therefore I cannot say it is a printer fault as both printer doing the same thing. The only thing I can think of is particular printing settings for continuous receipts orsomething to do with the software program they are using to print the receipts which is called CONSOLE. I have looked through the Panasonic Manual but nothing on error codes. Would the above printed message be like a handshake message between the computer and printer, then loosing contact? My problem is why do both printers print ordinary documents but not the receipts. Any ideas Thank you

7 replies

by thechas

Have you tried un-installing, then re-installing the printer?

Unless they are using a HP Directjet print server, I have no explanation for the error message aside from a wrong printer driver.

Does Panasonic have a XP specific driver for the printer?

That might help.

Chas

by shantie

Sorry but had to go overseas for awhile. Anyway the problem was, the receipts were in a national format used by all the real estate offices and the computer had lost the format, re the messages looking for the format. We had to get a floppy sent from head office to reinstall the receipt format and all is well, thank you again

by vegatecgroup

This looks like someone accidently made a driver for the HP Laserjet 6L the default driver. Check the default driver setting to make sure you are utilizing the correct driver for the Panasonic. Windows XP should have the correct driver for the Panasonic already there. If this does not work, and the driver is the correct default driver, wipe out the old driver and then load a new driver. If the printers work on other XP computers, using the exact same drivers, then it is time to look at the drivers in that particular XP machine. They may have some corruption in the files. Wipe all of the drivers that are loaded on that machine and start over. If this does not work, see if you can get a hard copy of the drivers from Panasonic or a download from thier website. I never have much luck with Panasonics myself. I use Tally printers for high end continous form printing and Okidata or Epson for low volume printing.

by hereinoz

Firstly, do you have a HP Laserjet 6 installed as one of the printers in the Printers folder - even if you don't actually have the printer?

What accounting system - wouldn't be Sybiz Vision would it??

Sounds to me like the printer set up in the accounting system has been changed to cause the receipts form to print to the Laserjet printer - which may or may not be actually connected.

Check out your forms set up in the accounting system and see if you can find an option to set or change the printer to which the receipt form prints.

Good luck.

by shantie

Thank you, as above we had to get a floppy disk with the national format for the receipts and reinstalled, all is well now.

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