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Printing Crashes Computer Windows 98SE

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by mbaker2396

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We have a HP Laserjet 4MV printer which is set up as a NDPS printer on Netware 5.0. Our workstations are all running Windows 98 SE. One workstation is repeatedly having difficulty printing on this printer, not always, but randomly and frequently.After sending a job to the printer, the workstation crashes and needs to be rebooted. This usually happens from Micorsoft Word 2000 but has also occurred from IE 5.5. We are using the most current printer driver and have no problems printing from other workstations. We have run the "Repair" for Microsoft Office 2000, removed the printer from the workstation and reinstalled it, tried turning off virus software and screensavers, all to no avail. Does anyone have any other ideas? I'm running out. Thanks

11 replies

by grandhighdruid

There are several things to try. First, try to print to another printer and see if this problem occurs. If it does, then there is a system problem. If not then you need to look at that unit's printer connection. If it is the system, try updating your antivirus and run it, as it could be a virus. If this doesn't do the trick, I would remove the driver, restart the machine, and reload the driver, as it could have become corrupted. Also, make sure that this unit has run scandisk and defrag. One other thing to look for is to see how full the hard drive is. Windows likes to have about 10% of the drive for extra work space. The closer it is to getting full, the more lockups that will occur. Hope this helps!!!

by salochin

If, as you state, you are only having the problem on this one system, then logic points to components on this system, either software or hardware, as being faulty/corrupted/incorrectly bound.

The simplest, quickest thing to try first would be to COMPLETELY remove the existing driver, restart Windows and then do one of two things.

1) Either use a 'Generic' printer driver, say, an HPLJ4 (as supplied with Windows '98) or the latest driver from HP.

Note : I would probably try the generic driver first!!!

2) COMPLETELY remove all network components on the system, reboot and then reload them. If you are using the Novell client, as opposed to the Windows 'Client for Novell', make sure that it is the latest version. Once done, reload the latest printer drivers and try printing again.

Hope this is of assistance.

by modijayesh01

Above both answers are correct. Over and above some more information:
Novell client is some what tricky. Uninstall novell client and reinstall. (Use UNC32.exe to unistall - other wise it will mess up computer)
Novell client v2.2 is good as per myobservation. It is old but stable. Even if it does not resolve, try to use micrsoft client for netware.
I hope this will help
Good Luck

by cal.williams

Above answers are good, but I'd try something simpler first - make sure that spooling is turned off at the workstation (in the printer settings.)

by bryan_hartman

try installing the 3.3 client using a custom install and select all components first. then maybe if that doesn't work try looking at your nic card could be going bad

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