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Printing cut off when printing from WEB

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11 replies

by bambamz

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I have a HP Laserjet 4050 that duplex prints. If I load the 4050 PS the user can duplex print but when they print from the web it cuts the print off at the top and bottom. If I change the driver to PCL it prints from the web fine but doesn't duplex. My supervisor DOES NOT want to change every time she wants to do one or the other. I have downloaded new drivers and changed the margins of the page setup and still have the problem. PLEASE ASSIST.

11 replies

by opatzg9

Try printing as an image in the print menu and see what that does. Thats how we've corrected a number of internet printing problems here.

by bambamz

There is no place to select print as image in the internet printer settings.

by lizzy

Hi. To print as an image as answer #1 suggested, go to File, Print in order to bring up the print dialog box. The user cannot print using the Icon on the shortcut bar and this is not an IE setting. I have found that this has to be done this way (via the menu and dialog box) when printing .PDF forms especially. The print as image option will be in the print dialog box. If the page is a PDF form, use the Acrobat toolbar to print rather than the toolbar above it in IE.
Hope this helps.

by lizzy

It's not a property that can be set. It's a print option that needs to be checked each time you print a PDF or other type form in MS Internet Explorer. When you have the page that cuts off open, go to the File menu, arrow down to Print and in the Print dialog window that comes up, there should be an check box that says "Print as Image" just below "Reverse Pages" checkbox and above "Print to File" checkbox. Only the Print as Image check box needs to be checked. This should be in the top section called Printer. There are other sections including Print Range, Copies + Adjustments, PostScript Options (may be grated out) and Preview.

If you're not seeing anything like this, what OS and internet browser are you using? What web address or URL is being cut off when printed?

by lizzy

PostScript Options (may be GRAYED out) is how that should read. This is only if the post script drivers are installed and being used.

by lizzy

Okay. Is this printer a network printer or a stand alone printer? If network, the updated drivers need to be on the print server if this is an NT network. Novell networks would need the drivers individually loaded onto each workstation.

This definitely sounds like a driver issue if you can print properly to the other printer. How about you try printing directly to the 4050 via an IEEE 1284 compliant parallel cable, perhaps a very wordy text file. If that prints ok, then try to print from an internet page. If that doesn't work, perhaps it is the printer that is in need of repair.

Does anything print properly to this printer or only IE that cannot print? Try upgrading one pc to IE5.5 and see if that improves the situation.

Pleasepost more comments with your troubleshooting steps to help find the solution.

by bambamz

I don't see this option. It is not a form or PDF it is just any internet site. Doesn't matter where and doesn't matter what computer I use. We have Internet Explore 5.00 and NT 4.0. They are postscript drivers and it isn't grayed out it isn't there. Tried downloading new drivers from interent. Can print to a 820c colored printer fine but when sending to 4050 laser gets cut off.

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