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Printing Problem Access XP Database

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Picture two corporate XP users who are located in different buildings, but under the same network. They are printing to different printers, but both of the printers are HP4100TN. Both users have the exact same XP image load, and the exact same version of Access. The problem: When the user in Building A tries to print a report from within ANY database, they recieve the Microsoft Access Message "There was a problem retrieving printer information for this object. The object may have been sent to aprinter that is unavailable." They are able to print in all other programs though, so this error message doesn't make much sense. HOWEVER, if they set their default printer as BUILDING B's 4100, they CAN print. Building B does not have any problems printing, but when I set their default printer to Building A's, they received the same error message. It's obvioulsy something to do with the printers, but WHAT? I checked w/a fine tooth comb to see that both printers, OS loads, and Access Versions are just alike! Oh, and heres a kicker... I found out that the only Win98 machine in Building A prints just fine from Access - it's as if it were laughing at me.

4 replies

by andyc

Hi

Where both printers configured at the same time?

If not I would suggest re-installing the problem printer from scratch as from what you describe this problem is related to the specific printer setup and not the printer type setup.

If the same error still persists I would then contact HP printer post sales support, to see if they have had any similar cases reported.

There are some on-line links at their web site:
http://welcome.hp.com/country/us/eng/support.htm

Hope this helps

Andy

by ashleypage

Seeing as how it was a network printer, we finally just deleted the network que and readded it - this fixed the problem.

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