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Problem connecting to RAS from T Free #

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by helfrich

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I have an annoying problem....
A laptop running W2k can conncect to our RRAS using a local number (which actually is a long distance call.) It also has a conncetion set using our toll-free number which works from every other location EXCEPT home! The 'home' in question is somewhat in a rural area. When trying to connect via the toll-free number, the connection is refused by the RRAS. I have deduced a possible problem with the long distance carrier. Any other suggestions????? Like I said, the same connection works fine from seemingly any other location........

3 replies

by d_v ant

This may not be much help, but here goes. We have a similar problem where I work. We have standardized on two modem cards. One is an integrated modem/NIC the other is a modem only. The problem only occurs with the modem/NIC card. If we swap to the modem only card, all is well. We use a Gold card modem from Psion. The combo card is from Xircom.

My recommendation would be to try another modem card and have the phone line tested by the local Telco. There may be a lot of noise on the line and the toll free number may have to go through too many switches before it reaches your RRAS server.

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