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Problem with HP scanners

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by pbahm

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I developed a problem using an HP Scanjet scanner. At different times in the scan cycle, I will get a blue screen indicating a "dump of physical memory". At first I thought it might be the scanner, so I changed it out with two other scanners with the same results. Limited my startups using msconfig prove to be of no help. I am at a loss. Any thoughts?

10 replies

by sgt_shultz

what model scanner, please? and what interface, scsi? usb? what os? what is blue screen error message exactly or as much of it as you can. (then we can look it up for you on www.hp.com or support.microsoft.com) does it ever work? under what circumstances? work for black and white docs but bombs on color pix? bombs on everyting? did it used to work. what do you think changed. if nothing much changed that you can think of, sounds like hardware failure. scanning takes lots of data exchange. needs fast wide pipe. look for stuff out of spec like too long cable, not shielded cable, wrong BIOS settings for parallel port, missing termination resistor if scsi. see why we need to know interface type? also check for resource conflicts...add any cards to this pc lately? ...would also help to know and what scanner software (version?)

by thechas

My first thought is that you do not have enough free hard drive space, or too small a page file.

While scanning, you can easily use 500MB of virtual memory to store the image information.

Try scanning at the lowest resolution setting.

If that works, then you need more free hard drive space, or a larger page file.

I use a separate drive with at least 2GB of free space for the page file, and let Windows size the file as needed.

Chas

by pbahm

I have plenty of hard drive space and maxed out on memory using Windows XP Professional.

by pbahm

HP scanjet 6300c and scanjet 3970 USB interface.
Blue screen starts out with:
"A problem has been detected and windows has been shut down to prevent damage to your computer" "Driver _IRQL_NOT_LESS_OR_EQUAL"

It goes on to sugest removing hardware and software recently installed. If I do that, the the scanner can't work anyway.

by pbahm

Drive C has 27,717 Mbytes free space available and drive F has 13,574 Mbytes free.

by joseph moore

Driver conflict with XP, it sounds like.
Check the HP web site for an updated set of drivers for this HP scanner. Make sure the drivers are for XP.
You can then go into Device Manager and update the drivers.
hope this helps

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