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Problem With Tape Devie

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by masterboy

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ystem Label: PowerEdge 2600

Problem: Storage
Operating System: Windows 2000
Problem Description: When i go to the hardware device manager i can see
that the SCSI Card Is Flagged with following Message* Error On LSI Logic
1020ULT 320SCSI ( Device Cannot Start) Error Code 10

Well I am having an uncommon error on a Dell PowerEdge 2600 Server.

I have Windows 2000 With SP1 And Using Veritas Backup Exec Version 8.60
Rev3808

When i launch the back up program , i cannot do any backup and get the
following error message * Dell PowerVault 110T LTO Drive Not Present/Empty.
And In The Media Page I Find the Drive OFFLINE

When i go to the hardware device manager i can see that the SCSI Card Is
Flagged with following Message* ErrorOn LSI Logic 1020ULT 320SCSI ( Device
Cannot Start) Error Code 10

I Do not see any warning led or error message on the drive itself.

Please advise

3 replies

by trubblemaker

We have a client who reported a similar problem.

They had a a/v product that hadn't been updated in some time. We uninstalled the A/v program and installed a new a/v program in safe mode together with the latest signature files. We then rebooted in safe mode and then scanned the drive(s). We found the system was infected woth a number of worms which were subsequently cleaned.

If you find yourself in the same situation, don't forget to physically disconnect each computer from the network until ALL the PCs are cleaned.

Good luck

by mtberjim

and the tape drive will show up. It's a chain, if the PC doesn't install that card, it Will Not see anything that's connected to it.
Good luck, Jim D.

by funinalaska

It took me four weeks to find the answer to your question.
First scour the Microsoft Knowlege Base using your operating system and the tape drive company name.
Second go to the tape drive company name and see if there are any updates, or known problems.
Third, Update your BIOS based on what board your computer has.
Fourth, and most important, when hardware starts to malfunction then more RAM is needed. There are two kinds of memory on the computer, regular and upper memory. If a programcannot run it then it is using upper memory to try to get it to run, not good.
To check this out soft boot and close all running applications except Systray and Explorer. Then try to get the device to work. If it will still not run than the computer could have run out of IRQ's which can cause a yellow color next to the problem in the Control Panel, under System, Tab Devices. If this is your problem then you need to find a good repair center and update your RAM. The device is drawing too much resources to run properly. If you ignore this than other hardware devices will begin to not work, like the modem.
This is a common problem as we load more devices to our computers like scanners and cameras. Microsoft operating system has only so many IRQ's available, and for me to get a free resource I disabled my joystick-something I will never use.
Hope this helps.
Kim at http://www.KimsKompterKorner.com

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