1. Are the USB ports enabled in BIOS settings?
2. Are the USB drivers for the chipset on the motherboard installed?
You can check both from Device Manager. Make sure that you have at least a USB root hub and host controller listed.
3. Doesthe instal CD include W2K drivers?
Check the Printer mfgs web site for an updated W2K driver.
4. Are you following the proceedures for the install?
Use task manager to close hidden programs.
Make sure to run the correct sequence of when to connect the printer.
Still having problems?
Please add a comment with the PC model, and printer make and model.
Chas