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Problems connecting to some Webpages

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15 replies

by craig pond

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Hi I have WINXP Pro with a Zonealarm pro firewall. I am able to connect to my ISP (I have several and can connect to them all) and launch IE and browse to certain websites.

When I connect to say techrepublic /ebay the homepage loads but when I try to login to my account the usual IE error page comes up, after the server seems to fail to respond to requests from my computer and times out (after many minutes)(i.e the light on my compuer flashes in the toolbar).

My initial thought was that either the IE or Zonealarm firewall was the issue and so disabled the firewalls, cookie control etc but this has had no effect.

I have spent many hours trying to resolve this by changing certain setttings uninstalling, reinstalling IE and TCP/IP protocol etc but all to no avail PLEASE HELP it is driving me mad.

On another note we have another computer in the house with the same software but there is no problem with browsing the internet on this computer.

If you need any more information just send me an email,

Regards,

Craig (I am slowly going mad)Pond

15 replies

by habsrule

Navigate through Windows explorer to your "Temporary Internet Files" folder. Then click on the 'Folders' button so there is a folders pane on the left side of the window. With all your programs closed, delete everyting you can (folders and files beneath "Temporary Internet Files"). Delete from the folder pane. There are some hidden folders here that you cannot see going the usual route to delete IE files.
http://www.geocities.com/creditrepc/
Thanks, James

by craig pond

Navigated to the Temporary Internet file and deleted everything after making all files visible,

Thanks for trying tho,

From experimenting it seems to be those pages requiring authentication and I have attempted to solve the problem through changing authentication settings in both internet options and zonealarm but to no avail.

Regards,

Craig

by f.offenburger

Craig,

My first suggestion would be to reinstall the WinXP service pack even if it has been installed previously. There are some internet security features which are repaired when this is installed. While I haven't experienced this problem myself that would be my first step. Deleting the temporary internet files is a good idea as it will elminate any chance of you using any cached information.

by craig pond

I have deleted the temporarty internet files and have uninstalled every service pack / update (hard to identify what was what so removed them all) but to no avail.

Thanks for trying tho,

From experimenting it seems to be those pages requiring authentication and I have attempted to solve the problem through changing authentication settings in both internet options and zonealarm but to no avail.

Regards,

Craig

by earnest

Open IExplorer. Goto Help-> about IExplorer.
Ckeck the encryption setting. Some sites including Techrepublic change to a Secure site
requiring the higher level of encryption. Should
be 128 bit.

Regards,
Bo

by craig pond

The setting is on 128 bit but I think you are on the right track as from experimenting it seems to be those pages requiring authentication and I have attempted to solve the problem through changing authentication settings in both internet options and zonealarm but to no avail,

Thanks for trying,

Regards,

Craig

by mzy

Hello, you could try this:
Tools -> Internet Options -> Advanced -> Restore Defaults

Most likely a setting there you or someone else changed prevents you from getting in. You'd also like to delete everything from the "temporary internet files" folder, and deleting your history. Set your history to as little as you can as it takes memory, and if your computer doesn't have enough memory it can kill, too.

by craig pond

I have restored the defaults and deleted everything in the temporary internet folder and the history folder but to no avail. I think you are on the right track as from experimenting it seems to be those pages requiring authentication and I have attempted to solve the problem through changing authentication settings in both internet options and zonealarm but to no avail,

Thanks anyway,

Craig

by jjewelzz

In addition, you might like to check for any proxy server settings - perhaps you may have one set on one PC and not the other. This setting may or may not be required by your ISP.

Simply go into Control Panel -> Internet Options -> Connections. Click on the Settings button and check the Proxy Settings.

by dragononedon

I had this same problem. It did not matter what I did, I could not connect. Out of frustration, I did a clean install of everything.
As drastic as this was it seemed to clear up the problem.

One other thing that you can try is using mozilla and see if that works before such drastic measures.

Good Luck

by craig pond

Don't really want to go down that route and I am determined to fix the problem. By the way what is mozilla??

Regards,

Craig

by f.offenburger

Hi Craig,

I have an alternative while not necessarily the solution. You can add these sites (which you can disable the prompting for logon) to a trusted site.

by craig pond

Did the obvious and uninstalled IE and reinstalled it and it seems to have done the job thanks anyway,

Craig

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