This is a brand new drive, attached to an LSI Logic 8953U PCI SCSI adapter. We’re using Backup Exec 12.5 on SBS 2003. The drive gets to the “Initializing” part of any operation and then the job stalls out. This happens in the Windows Backup utility as well. I ran the XTalk diagnostic utility and it also seemed to stall out (the operation was supposed to take 20 minutes and was still running about 2 hours later).
I took the drive, cable, terminator, and SCSI card (in short, ALL the hardware) and plugged it into another server with an identical motherboard, also running SBS 2003, and it works fine. So I think it has to be some sort of software problem.
Here is the XTalk log (I finally had to stop the operation as it was getting nowhere):
xTalk Version 6.1.2
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Start: 10/27/2009 12:48:37
Device: QUANTUM ULTRIUM 3 QD0717AME00173 0:6:6
Device_Health_Check
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Ready Test
No Problem Detected
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Record Drive Settings
Current Compression Status = Disabled
Current Compression Mode 0 == Full SCSI control of compression
No Problem Detected
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Drive Detection Test
Drive Type:Ultrium 3 HH
No Problem Detected
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SCSI Interconnect Test
Write/Read Pass @ 10 of 100
Write/Read Pass @ 20 of 100
Write/Read Pass @ 30 of 100
Write/Read Pass @ 40 of 100
Write/Read Pass @ 50 of 100
Write/Read Pass @ 60 of 100
Write/Read Pass @ 70 of 100
Write/Read Pass @ 80 of 100
Write/Read Pass @ 90 of 100
Write/Read Pass @ 100 of 100
No Problem Detected
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Drive Information Report
Drive Type —————- : Ultrium 3 HH
Drive Serial Number ——- : QD0717AME00173
Media Changer Present —– : No
Vendor ID —————- : QUANTUM
Product ID —————- : ULTRIUM 3
Product Revision Level —- : 1931
Product Family ———— : 400.0 / 800.0 GB
Servo FW Revision ——— : 6208
Power On Hours ———— : 76
Tape Motion Hours ——— : 0
Load Count —————- : 20
Cleaning Tape Count ——- : 0
Last Clean —————- : 0
Time Error Error Description
=======================================
0 Hours 03/09/00 “Track following error The servo is unable to follow the servo tracks. May be media or hardware related.”
0 Hours 00/00/00 “No additional sense information Other sense data fields indicate the reason for command failure.”
0 Hours 00/00/00 “No additional sense information Other sense data fields indicate the reason for command failure.”
0 Hours 00/00/00 “No additional sense information Other sense data fields indicate the reason for command failure.”
0 Hours 00/00/00 “No additional sense information Other sense data fields indicate the reason for command failure.”
Report Complete
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Quick Write Read Test
Setting compression on
Setting variable block mode
Rewinding
Write 2 64k blocks with random data and 2 filemarks…
Write 2 file marks
Terminating: 10/27/2009 at 14:29:42.603
Any ideas???? I am stumped here!
