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RDP User Loses Local Drive Mappings

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by a former member

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I am starting to wonder if this is not a user profile issue. The environment is server2003 with terminal services and active directory.

Only one user on the server seems to permanently lose her local drive mappings, all the other users seem to be fine. I am thinking that perhaps there is a problem with her profile. The only problem is that her profile has a log of specific settings, thus it would take a long time to rebuild.

Her settings in Active Directory, Terminal Services, and the settings on the actual RDP icon itself are all fine -> set to map the local drive. Myself and my colleagues cannot figure out what is causing this issue.

All of the required Microsoft updates were already put into place, the server was updated recently. As I say, only one user is having this problem, and there are lots of users that use RDP. I am wondering if anyone has come across this issue before.

If anyone can help, it would be very much appreciated.

Thanks in advance.

3 replies

by Former member

Clarifications

by jbtechie

I have a customer with the same issue. We're using Server 2003, completely up-to-date but it's not a terminal server. The issue does seem to be profile specific. I've recreated the users profile several times and the drives are restored for a while but, the problem always comes back. I'm starting to wonder if it could have something to do with profile related registry entries.

I've found a lot of threads out there where people are seeing the same issue but, no one seems to have a solution.

by scndtnr

I've seen this when a user repeatedly disconnects from an RDP session (as opposed to logging off); if this is the case, you can combat this by configuring TS to force disconnected sessions to logoff while you train the user to exit a TS session correctly (this setting can be user-specific, btw; it's in the user's AD properties).

You may also want to investigate the use of UPHClean (downloadable from MS); among other things, it will help with remapping handles that prevent/slow down the successful unloading of the user's profile at logoff.

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