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Refuses to print in colour

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by lotta

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One of my users tries to print photos to a network printer (HP1120C). The problem is it comes out in black&white although it is in colour. This occurs only from photoediting programs. Tried from PhotoEditor, PhotoExpress, EZtouch and Acdsee. Works fine from Word and Excel. Tried to print from his computer to another printer and got the same result. If I print the same photo from my computer to his printer it works fine. Any suggestions?

4 replies

by jaytmoon

Just a thought,
Check the "Properties' options in the HP Printer's Box and see if there is some setting to print in Black/White only. I know that some color printers can be Forced to print in grey scale only. This is useful if your trying to conserve a near empty color cartridge or such. Oh Yea, Its the Advanced Tab of the printer's Properties menu. If that does not work, try removing/uninstalling the printer drivers and the re-install. (I know, its a standard response from HP) :)

by lotta

Tried it all already. I don't think it has anything to do with the printer or drivers. It must be the computer since the result is the same if I use another printer. But OK if I use my computer to his printer. Thanks anyway!

by opatzg9

It looks like your problem is likely to be a default printer setting in the applications assuming the printer is black and white. If the printer is just labelled as a network print queue this can easily occur, check in the application to see if youcan define the printer.

Another thing to try is to direct connect the printer and see if it still occurs.

Try reinstalling the print driver for the printer as well.
Good luck.

by lotta

Thanks but I've already checked settings in the applications, reinstalled drivers and connected the printer direct. Same result. Note, he gets the same result whatever printer he prints to. But when I print from my computer it works fine. Time to give up and reinstall whole system?

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