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Remote Desktop Observation Only

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by tlang

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We are in the process of opening a new call center in another state. We are looking for a procduct that will allow our new associates to observe existing call center associates in order to replicate the deskside observations we currently use in our existing site.

We have been told that Webex or other internet based solutions cannot be used because of security & privacy concerns.

Does anyone know of any products that can be run intenally that would allow this without requiring administrative privileges be granted to users.

9 replies

by toretto84

Am I correct to assume that you want one person to observe another person for training purposes?

Either way, try Teamviewer. It's a great tool that both allows you to take over a desktop, but which also allows someone to give a "presentation" of his desktop; they'd be able to follow everything that goes on without being able to interfere.

by tlang

Yes, this is for training purposes.

Thank you for the suggestion, it certainly sounds like it does what I am looking for, now if it will only pass the info security requirements.

by dumphrey

their enterprise version creates fully encrypted tunnels, and as a client/server based solution, permissions should be fully configured. I have never used it for view only, but it should be configurable that way.
I would bet if you call in to their tech line they can tell you if it an be configured that way.
Crossloop is another option worth mentioning.
im a little surprised the call center software does not have a training module included.

by toretto84

If I can believe their website, the tool is pretty safe. Then again, no vendor would claim their product isn't safe. Take it to the security guys at your company and let them check it out, I guess :)

by james.rogan

With WebEx the users do not need to have administrative privileges. If you are looking to have people view another screen for training you can do that with WebEx.

by ---tk---

We use that where I work also. It also allows more than one person to view the desktop at a time... I think we had at least 20 people sitting in on a meeting watching the same desktop. All 20 people were at different locations too.

by toretto84

If you're replying to me, I'd like to point out that Teamviewer doesn't require administrative priveleges either. In fact, the Teamviewer tool doesn't even have to be installed on the machine in question in order to be used.

by jcm3721

Have you looked into self-hosted options? RHUB (http://www.rhubcom.com) is a good one to look into if you're concerned with security. Other than that it pretty much works and function like most other software (WebEx, Teamviewer, etc)

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