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Required reboot doesn't work.

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13 replies

by pc girl

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I just got a system that an end user obviously upgraded to 2000 Pro. Have no clue what he did along the way. I've restarted many times and it does not work. When I try to install Windows Updates I get the following error message.
"A PREVIOUS INSTALLATION HAS PENDING WORK REQUIRING A REBOOT. YOU NEED TO RESTART YOUR COMPUTER TO COMPLETE THAT INSTALLATION BEFORE RUNNING INTERNET EXPLORER SETUP. SETUP WILL NOW CLOSE".

I also get a very similiar message when trying to load SBCYAHOO dail up software.

13 replies

by asjwm2

Girl,
Internet Explorer is standard on Winstallations. If you can't start the thing, you need to wipe the hard drive and reinstall the Operating System from scratch. If you don't have any disks for the OS, burn copies of another OS from kazaa.com or grokster.com. These sites have downloadable copies of Windows OSs for free. You will have to get the disks for the OS and reinstall. In particular, you will need a "startup floppy" to erase the hard drive. Find a friend that has a good Windows CD and make a startup floppy.
Then load the floppy, format the hard drive, and do "fdisk /mbr." A good user should be able to help you, but if not, email me at
asjwm2@uaa.alaska.edu. A fresh installation is probably your best option here.
asjwm2

by pc girl

Thanks asjwm, but IE worked fine. However when I tried to do updates or install some programs I recieved that error. I found a fix which I will list at end of this comment. However, Im not sure it's a permanent fix as I just had to apply the fix again when I started my second windows update install. I really don't want to tell a client to go into the registry should he have a problem installing programs in the future. Hopeing the tons of windows updates I'm doing will fix it.

FIX: open registry and delete the last of the following...
HKLM/SYSTEM/CURRENT CONTROL SET/CONTROL/SESSION MANAGER/PENDING FILE RENAME OPERATIONS

by jschein

Just a helping hand,... If the end user was doing his deed by upgrading his own system and so forth, I would goto www.lavasoftusa.com and download their free adaware... Update it and run it. Probably a malicious program running in the background to install itself every time.

Good luck.

by pc girl

I already installed, updated and ran ad aware version 6. I think that's sufficient, isn't it? It didn't help with this strange problem. Already checked for viruses and looked in the start up as well for progs that start at boot up, notta! Also ran pcpitstop for any clues, again notta!

by pc girl

In case someone still gives a hoot, here's where Im at....
The file that I deleted in the registry in order to be able to download updates, does keep returning after every reboot and I have to keep deleteing it. I already gave the path in the registry but here is the exact data path...
\\??\c:\winnt\system32\spool\drivers\w32x86\2\old\d33ui.dll

I already tried deleting the file through my computer but it also returns after reboot.

Im increaseing the points for this question, btw!

Thank you!

by johnmaxy

HI, seems to me the previous user wanted to install win 2000, but couldn't get trough it and then dumped the thing (uncomplete isntallation).
Format the hard drive and reinstall the OS. If you don't want to do that, ask the OS CD and do a re-install with system repair". This way no stuff get's wiped out you want to keep. Good luck.

by pc girl

He installed 2000 successfully. Everything runs awsome except there's this one little bug. I don't think a repair install will help and a reformat is not an option. Im going to load Norton system works and run the utilities. Thank you!

by angela.brown2

Try to resolve this issue by removing the "PendingFileRenameOperations" value from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager

by pc girl

Poster rated this answer.
Thank you angielynn but please see my first comment after original message. Been there, done that! I think I almost have it though. The KB# is 282784. It's do to installing more than one hotfix at a time without a reboot in between. There's a exe file that needs to be ran if you'd like to speed up the hotfix install process by not having to reboot each time but obviously my client didn't download and run that exe file. Im following the instructions to fix the problem now. I will post whether I succedded or not. Thank you all!

by pc girl

KB 282784. Downloaded Qfecheck.exe and Qchain.exe and uninstalled all the hotfixes and windows updates. Clean out the registry for anything related to that .dll file. Somehow it worked. After almost two days. That one was not fun. Thank you all.

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