Desktop
Is anyone using an IT root cause analysis software? Please provide me with the name of the software, its advantages and disadvantages. Also if anyone has suggestions on root cause analysis processes and procedures that would be great.
Thank you,Ted Cohen
by tcohen
by erikdr
Only did lab testing so cannot tell about production situations. Some solutions and the pros and cons encountered. I will focus on the 'point solutions' so will exclude Unicenter/Tivoli/OpenView; they are good as well but they prefer to do the end to end management.
* BMC Patrol Enterprise Manager (formerly Command/Post): strong filtering engine. However topology needs to be imported from external tool. Patrol itself gives strong server/appmanagement but SNMP info needs to be fed directly to PEM.
* MicroMuse NetCool: strong engine, again not good in topology. Almost all info needs to come from other tools (Manager of Managers strategy).
* Aprisma Spectrum: strong engine and built-in topology/network. Server/app info preferably from other tools.
At your service,
- The Netherlands
by tcohen
by ananthap
If you mean root cause as in TPM for factory equipment, in my company we use a customised package.
The 2 main features are:
(1) How we code the list of reasons. (WHY-WHY). It is a "tree-view" which flows basically from the equipment manufacturer's instruction and training material and our own knowledge base and we don't bother about stuff like "levels" or other classic BOM and costing stuff or redundancy. (It was a conscious decision supported by an IS expert).
(2) The exception is related schedules and instructions on the same machine. Eg. For a machine we could need to monitor and manage 2 gauges and a fuse in addition to it's main function.
Aggregation is another issue.
HTH.
End of mail.
by tcohen
by tcohen
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