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Scanner recognised five times

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5 replies

by shantie

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Installed a canoscan 300 on a Cel850 system. Scanner works fine but in device manager it had a question mark against it and was recognised five times. I removed four of them and then rebooted but came up with new hardware found another four times. Idownloaded an update driver for the canoscan to work with win98se and now the canoscan is under imaging devices in device manager but again there are five of them. If I remove them windows redetects them. Everything thing is working fine and no problem devices in System information. I could probably leave the system as is but not happy about doing this. This is not causing any conflicts but why is one scanner being detected five times and how can I remove them. Any ideas thank you

5 replies

by fred07

Go to add remove programs and remove anything to do with the scanner. Then remove scanner completly from devices, all of them. Then reboot.
Add only the drivers back if necessary. Then add program back. Remember remove ALL scanners from devices. Win will find on reboot. Have fun and enjoy.

by shantie

Sorry for the delay in answering. I am allocating the points as all the answers still helped me, although the people who got the computer have now moved to the coast and I have not had the chance to look at it again, but your answers will no doubt help me in the future, thanks again

by guruofdos

If it's a SCSI scanner or has a proprietary interface, check the address termination switch or jumper is set correctly.

by shantie

Thank you, as above, have not been able to get the computer back to check it out, but all answers have given me some ideas for future problems.

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