Desktop

Ask something
Discussion Locked

scanner wont be recognised

0 helpful
5 replies

by allyphant

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I an trying to install a Benq flatbed usb scanner.
Software has installed but windows wont recognise the scanner, it states unrecognised hardware.
My printer has installed and works with no problems so i know my usb ports are enabled, have double checked in the bios just to be sure.
any ideas why the scanner wont recognise.

5 replies

by w2ktechman

I would try downloading the latest driver. Also, try unplugging the other USB devices to see if they are incompatible together. Also determine if your USB ports are USB1 or 2, and if the scanner requires usb2 to work. If none of those work, it may just be defective.

by allyphant

thanks for the info, turned out that the scanner did need usb 2 to work. Is installed now and all working well

by ptreadway

First uninstall the software and driver unplug the scanner,reinstall the driver then plug in the scanner and see if is recognised.I had the same problem with a scanmodulev5.1,i download a driver from www.visioneer.com for a visioneer 4800 and it still works.

Hope this helps

This discussion is closed to new replies.