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Soundcard problems STILL - HELP!!!!

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by estreetjerseygirl Jan 31, 2003 last reply May 1, 2003

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I'm running Windows NT Workstation on my PC at work. I can't get the soundcard to work. The soundcard came with the computer; it's not removable. The PC came with Windows NT, so one can only assume (though one should NEVER assume!) that the soundcard is, in fact, compatible. The soundcard is enabled in BIOS.
I installed the audio driver off the Windows NT installation disc. I dont get any errors that the audio drive isn't found; there's just no volume. The CD Player acts like it's playing,but there's no sound. The speakers are set up correctly and turned on.
Any help is VERY much appreciated! Please e-mail JDG474@hotmail.com with any answers. Thank you!!

13 replies

by bcbvale Jan 31, 2003

You say that the, "CD player acts like it's playing, but there is no sound." So I assume that you are trying to play a audio CD. If so make sure the CD audio cable is connected from the CD drive to the sound card. Without it no CD audio. Do you get sound when playing a .mp3 or .wav? Are there controls for the volume in the audio properties?

ChrisV

by estreetjerseygirl May 1, 2003

The question was auto-closed by TechRepublic

by timwalsh Jan 31, 2003

Step one: Access the BIOS setup routine at startup and ensure the embedded sound card is enabled.

Step two: Access the NT volume control and ensure it isn't either muted, or tuned all the way down.

Step three: Check the volume control on theCD player (software) to ensure it is turned up and not muted

Step four: Move the speakers to a different computer that has a known working sound card to make sure the speakers function properly.

Step five: Download the latest drivers for theembedded sound card and install them.

If none of these steps work, the sound card is probably fried. Do you know if it ever worked correctly?

Hope this helps.

by estreetjerseygirl May 1, 2003

The question was auto-closed by TechRepublic

by sgt_shultz Jan 31, 2003

and a quick way to see if not having the audio cable installed is to plug in a set of headphones directly into the headphone jack on the front of the cd drive. if you hear sound that way, you know that all that is missing is the audio cable connecting the cd to the sound card...

by estreetjerseygirl May 1, 2003

The question was auto-closed by TechRepublic

by thechas Jan 31, 2003

What do you see in device manager for audio or multi-media devices?

If the sound system does not show up in device manager, then the driver is not properly installed.

Do you have a volume control icon in the system tray?
If so, douple click on it to open the mixer console.
Make sure that the CD and / or Aux channel is enabled, the volume is turned up, and that the channel is not muted.
You can also access the mixer console from Control Panel.

I would check with the motherboard / system manufacture for updated drivers.
Make sure that you download the NT version of the driver.

Chas

by estreetjerseygirl May 1, 2003

The question was auto-closed by TechRepublic

by csmith Feb 1, 2003

I assume from this question that the motherboard in this PC has "onboard sound".
That means that the audio chip is mounted on the motherboard, and there is no soundcard in the PC.
(The speakers plug into the ATX I/O ports.)
It would be helpful toknow the make/model of MB.
A first thought.
There have been some difficult driver incompatabilities in this area, with some sound chips.
The quickest and easiest test is, to download a more recent driver for the sound chip, than you have on your WinNT CD. (Look in Device Manager for which chip you have.)
Regards, Chris