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Start button freezes computers normal operations?

By IT_MPeck ·
When the user attempts to open the Start menu, his icons dissappear and the computer freezes until rebooted. This also occurs when trying to add attachments to emails.

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Try a System

by Jacky Howe In reply to Start button freezes comp ...

Restore to an earlier time. Test the memory.

Vista:

Test Your Computer's Memory Using Windows Memory Diagnostic Tool

Using this tool will require a reboot.

Type memory into the Run box or press the Windows Key+r, and you should see the first option will say Memory Diagnostics Tool.

A dialog will pop up asking if you want to reboot and check for problems now, or check for problems the next time you restart.

If you choose to restart now, Vista will reboot into the memory diagnostic utility:

Or it can be acheived this way.

You'll have to hold down F8 on startup to get into Safe Mode, press Esc to get to the memory checker page and press TAB and then press Enter.

when you are on the screen press F1 and select Extended. Then press F10. Let it run through and let us know how you get on.

XP:

Check the memory.

You can test the memory by running Windows Memory Diagnostic that can be downloaded from http://oca.microsoft.com/en/windiag.asp. If memory problems are found, try re-seating the RAM. If it doesn't work, replace the defective RAM.

Run MalwareBytes and if it detects anything turn off System Restore and run it again.

Download Malwarebytes Anti-Malware, install it and update it.

<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
<a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

I would keep scanning with it until it is clean by closing out and rebooting and running it again.

Run this Rootkit Revealer GMer
<a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

FAQ
<a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

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