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Strange error message when exiting a wor

By Benjamin ·
I have a bit of an interesting problem. One of my users (Dell PC running Windows 95 and Office 97) is experiencing difficulties when opening a document attachment in Outlook. When he double clicks on the document, word opens (not the document though) and the PC crashes. I had him forward the document to me and I could open the document with no problems but when exiting, a message came up saying "Word could not fire event." I am not sure if this is what is causing the problems with my user. I would like to know what this message means. I thank you for your help!

Ben

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Strange error message when exiting a wor

by ec364 In reply to Strange error message whe ...

If you're using the same version of Office, then check for viruses. A lot of viruses had been written for Word documents. And there are those that were written recently that probably are not in your virus definition of your virus scanner. Get the latest and scan your PCs. It seems to me that the message is macro related. Most Word docs viruses are imbedded in macros.

Enjoy!

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Strange error message when exiting a wor

by Benjamin In reply to Strange error message whe ...

it has turned out that this is part of the problem. Thank you very much.

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Strange error message when exiting a wor

by ec364 In reply to Strange error message whe ...

I'll get rid of Real Player and download and install Winamp from www.winamp.com. Just like the gentleman suggested above, Windows Media Player 7 is a good one too. Though it only works with Windows 98 and 2000. Do not install it for Windows 95 (as MS advised).

Enjoy!

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Strange error message when exiting a wor

by Benjamin In reply to Strange error message whe ...
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Strange error message when exiting a wor

by ec364 In reply to Strange error message whe ...

I'm sorry, the Proposed Answer 2 is not meant for you. I guess we have a little problem in TechRepublic too. I clicked to respond to one of the problems in this category, and unknowingly, the browser sent me back to your question, and me not looking, clicked the Submit My Answer. Sorry.

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Strange error message when exiting a wor

by Benjamin In reply to Strange error message whe ...

No worries, I kind of figured you meant to answer a different question. Thank you.

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Strange error message when exiting a wor

by fred_e944 In reply to Strange error message whe ...

Check what Security patches and Updates have been done to Outlook and Office97. Some of Microsoft's security updates will prevent attachments with certain extentions from being opened from the e-mail (they must be saved to disk first). In fact, MS' most recent (Love Bug) update will prevent you from even Saving some attachments to disk based on File Extention.

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Strange error message when exiting a wor

by Benjamin In reply to Strange error message whe ...

Thank you for your answer. I appreciate the information.

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Strange error message when exiting a wor

by saihib In reply to Strange error message whe ...

Microsoft KB article Q162053 explains this error message.

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Strange error message when exiting a wor

by Benjamin In reply to Strange error message whe ...

This article will prove to be invaluable down the road. I thank you!

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