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Tech Republic Renewal Problems

By danyroberts ·
Today, I recieved and email from Tech Republic to renew my membership. I needed to change the credit card info. Link was provided in email to do so. I was taken to page which had my account status, with another link to edit billing info. When I click on that link I was taken to page that had nothing to do with my account, but just info on tech republic sites. Tried 5 times. stilll the same response. Rebooted computer thought cache needed clearing. Still same response. Called the phone number listed in email. Was told that the reason I couldn't renew on line is that my membership fee I paid was no longer available, it was increased by $10.00. I said fine, lets renew. I was told I could renew, just starting a whole new account. Or wait till this one expires and than I can renew. More double talk was given. I told the person goodbye and hung up.
I thought about this for a brief moment and realized Tech-republic is who I go to for answers for my technical advice to fix this type of problem, and they the big Guru are unable to fix a lousy problem like telling customers your program price is no longer available, make a selection which one you want to renew at, thank you your selcection is noted your new credit card will be charged effective on this date. Thank you for your business. This is the stuff we do all the time on the websites I oversee. Get with the program, Tech Republic, make it easy on us to renew, grow up and fix your problem.

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