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The Fire Lacks Effective Support

By mbjones130 ·
The majority of comments I see on forums like this one come from folks who seem to have very good background on technology. From the point of view of the less technology-aware folks, I think the support on the fire is seriously lacking. I had a Kindle previous to the Fire, and I had looked forward to the advertised ease of making the transition.

I have not been able to find anything in writing that provides a step-by-step way to learn the Fire. The "User Manual" is very bad. When I press the buttons they mention in the manual, my Fire does not do what the description says will happen. When I reach a point of frustration, the manual says nothing. I suppose those of you with lots of experience know how to work around these things.

The phone support is truly lacking in skill. Twice, the person I reached said that they did not have a Fire with them, so they could not follow what I meant by a question. When they told me to press buttons, they could not understand why I got the results that I did. They ended up refering me to the manual which, they said, would answer all my questions. My frustration level is very high.

The videos are all way too fast. I could not follow them, and, as with the other forms of "support," the videos said that buttons would produce results on the screen which were not what I experienced.

I am surprised that this lack of support has not received more comments. Assuming others of my technical experience have similar experiences, this negative aspect of the Fire should get more attention.

If anyone can suggest a solid way to become educated for me, I would appreciate it.


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