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Trouble Loading a Program

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by monster1999

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Having recently purchased Easy CD Creator 5, and a Samsung Burner (CD-R/RW 252B), I've had nothing but problems with the software. I've been to the Roxio website, and downloaded and installed the update, completed ALL the instructions on the FAQ pages, yet still to no avail. Getting the supplier to srt it is not relly an option, cos he's hundreds of miles away! The icon appears in the task tray, as though it's running, but there's nothing on the desktop. Someone help me, please!!

6 replies

by thechas

Some more details please:

Version of Windows

System hardware (amount of RAM, and CPU speed)

Is Easy CD the OEM or retail (Platinum) version.

What programs run in the background?
(use Alt-Ctrl-Del to bring up task manager for a complete list)

Some things to try:

Windows update: install any compatibility updates for your system.

IDE driver: The IDE buss driver for your motherboard is the driver for your CD drive.
Check with the system, motherboard, or chip-set manufacture for an updated driver.

Can you read CDs with the drive?
If not, you need to check the jumpers, cables and BIOS settings.

Did your old CD drive have a DOS mode driver installed?
The DOS mode driver (in autoexec.bat and / or config.sys) can interfere with the CD-RW drive.

Chas

by monster1999

Its not the Platinum version, (came with the burner). Win 98se, Pentium111 processor @ 500mhz, 256mb ram. It was working until a few days ago. The step daughter dowloaded a Beta version of MSN Messenger, and it was after that that it all went wrong.Only programs running in background are: Explorer, DSLAgent, GSIcon, and Systray. I'm gonna check on the upgrade for the IDE Drive.

by scott.heath

I know this will sound lame but... EZ CD Creator is not the best program in the world to use and has had numerous problem reported on websites and newsgroups. I suggest investing in Nero.

by thechas

Sounds like we know the root of the problem.

I assume that you have tried un-installing MSN messenger.

As far as a chat program, I recommend that you give Trillian a try.

http://www.ceruleanstudios.com/trillian/index.html

It is multi-platform (you can chat with both MSN and AOL users) and does not take over your PC like AOL and MSN instant messengers do.

If you are having problems getting rid of MSN, try the tips posted at www.onecomputerguy.com
or http://www.mvps.org/inetexplorer/
Click on the general questions link.

Then, try a re-installation as follows:
Remove all Roxio products from Add/Remove programs.

Re-start the PC.

Use task manager (Alt Ctrl Del) to shut down everything except explorer and systray.

Re-install Roxio.

Re-start as requested.

Shut down all programs again with Task manager.

Install the Roxio patch.

Chas

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