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troubleshoot RAM

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by cjmeyer58

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I recieved an error from windows XP saying the was a problem with my ram and then was directed to a windows sit e to download "windiag", I downlaoded it and all it did was make a startup boot file on a floppy that I can't open because I don't have the specific program to open it. It will send me to a windows web page that is not available. Any help would be appreciated. John

4 replies

by angela.brown2

Sounds a little fishy to me. I would run a virus check on the PC with the latest virus signatures. Also, I would run a spyware removal tool such as spybot or adaware. It sounds to me like you may have spyware or a virus. I would almost bet money that your RAM is fine.

by thechas

Interesting,

Is this the page that you got the program from?

http://oca.microsoft.com/en/windiag.asp

It looks legitimate.
Did you follow the instructions?
Did you try and create the floppy or CD on a different PC?
If you PC does have a RAM problem, you may not be able to download the file and create the disk without errors.

If a virus check fails to find anything, I would start by removing and re-installing your RAM modules.

They often creep up out of the sockets and can have problems.

Next, try new RAM.

Chas

by joseph moore

I agree with TheChas. This is normal and to be expected.

"If you want to create a CD-ROM that you can start your computer from, you must use additional software to create this CD-ROM from the ISO image, which is named Windiag.iso. To create this CD-ROM from the ISO image, you can use the Cdburn.exe utility, which is provided as part of the Windows Server 2003 Resource Kit Tools. Instructions for downloading and installing these tools are available at the Microsoft Web site(http://www.microsoft.com/). Instructions for using Cdburn.exe are included in the download package. In addition, you must have a CD-ROM drive that can write to CD-ROMs. These drives are typically called CD-R or CD-RW drives. Your CD-ROM drive must also support CD-ROMs that you can boot from. Consult the documentation for your CD-ROM drive for more information."

Go to the page Chas posted, and read up on what to do burn the ISO file to diagnose XP.

hope this helps

by rcom

The error you recieved was probably just a popup from messenger service (not instant messenger). You should disable the service to stop the popups from coming. I agree that you may have downloaded something that isn't safe. Windows will never prompt you to download anything the way that you had it happen. The only way Windows will ask is through auto-update in the start bar by the time.

To turn off the Messenger service.
Click Start, and then click Control Panel (or point to Settings, and then click Control Panel).
Double-click Administrative Tools.
Double-click Services.
Double-click Messenger.
In the Startup type list, click Disabled.
Click Stop, and then click OK.

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