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Unable to access the Internet via VPN.

By Wolfmaster ·
Hi,
One of my user's based in the states is unable to access the Internet/Intranet when connecting to the network via VPN. The user is on win2k and can connect to all other networked resources (mail, office shares etc).
The user has a home pc also connected through his router, and that picks up the internet fine.
I have checked his internet settings and they appear to be correct, i have talked him through flushing the dns cache, stopping and restarting the dns service, deleting all temp internet files, and offline internet folders, and also tried changing the VPN Server he connects through, but he is still unable to connect to the intranet/internet via the dns name.
I aksed him to try connecting to the corporate intranet via it's IP Address, and this worked, however, the same cannot be said for external websites.
Anyone know what the problem might be? possible corrupt dns cache, but how could i tell?

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by rindi1 In reply to Unable to access the Inte ...

run an "ipconfig /all" on the system before and after opening the VPN connection and compare the results.

Does the home PC also build up a VPN connection or not?

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by Wolfmaster In reply to

Checked and all appears ok.

The home pc does build a VPN Connection.

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by mikex In reply to Unable to access the Inte ...

DNS issue -try to find out what's wrong if nothing help - reinstall TCP/IP and set static IP,DNS, WINS, and gateway in a seaparate net connection

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by Wolfmaster In reply to

You were closest to it. Unfortunately the answer could not be located in time, and so a complete re-image had to be performed to resolve the issue.

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by lyallaust In reply to Unable to access the Inte ...

Also possible that the IP address of the local PC is the same subnet and/or IP of the IP assigned for the VPN.

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by Wolfmaster In reply to

Unfortunately this was not the issue, the fault was never found - re-mage done on the user's laptop.

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by Wolfmaster In reply to Unable to access the Inte ...

This question was closed by the author

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Unable to access the Internet via VPN

by prasanna.raja In reply to Unable to access the Inte ...

1. Force DNS with the global address
4.2.2.1
4.2.2.3

thanks

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