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Unable to detect DVD-Rom

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by azhan_maj

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The hot-swappable DVD-Rom works fine in my NoteBook before. However after I tried to use a compatible hot-swappable CD-RW, the following error message was displayed on the hardware profile "This device is not working properly because window cannot load the drivers required for this device (code31)".
I have checked that the DVD-Rom is compatible with Win2000. I have also uninstall the device/driver from the device manager but to no avail.
I was informed by the Notebook supplier that the windows is corrupted and asked me to re-install the windows. Please advise?

5 replies

by md_hashim

The best thing to do is visit the website of the laptop manufacturer and look for the driver files there. Download and install them as instruc ted and you should be all set. You could also check the website of the CD-RW vendor for the right drivers.

by azhan_maj

I have checked with both Notebook and DVD-ROM manufacturers to look for appropriate driver but none available. According to the Notebook supplier, they do not provide any driver but instead using Windows driver.

by opatzg9

Sounds like the cdrw doesn't want to share, try uninstalling the cd-rw from the device manager and then detect new hardware with the dvd drive in. It should request your win2000 cd to load the driver. Hopefully it isn't because it's using the cdrwdriver and wont look up the dvd.
In order to keep it hotswappable you may need to maintian both sets of drivers on the pc and reinstall each time you swap them.
Good luck

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