I have attached a copy of my last email to Nuance (Word – PDF Converter 5). I really could not care abount the funds but the principle that American Companies just know they can get away with Murder or think they can.
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From: “Michael Clarke”
To: “Nuance AU”
Subject: Re: Nuance Backup Cd Request for Order Number 1639956349 – Transmission to Tina. G x1 (KMM12449183I11273L0KM)
Date: Thursday, 24 July 2008 8:32 PM
Dear Tina G,
Thank you for your email. These are obviously your final words on the matter but not for me. Wait there’s more ! I have considered the plight of those who buy from Software Companies like yours and never see what they pay for. This in law is “Fraud by Deception” and taken to it’s ultimate conclusion “Theft”.
What your Company has done is breached its contract with me to send me a backup disc. I ordered it, I paid for it and it did not arrive as promised, then your Company has breached their contract with me. Your Company did not follow up and was unobtainable 24/7 to discuss the matter and has shown no “Duty of Care”. I do not want at this time to go incurring costs of filing the suit and the suit being filed in the U.S. Small Claims Courts. No I feel it be a far better idea for me to tell of my experiences to all the Universities (Worldwide) some I know intermately and offer a refund to any Student or Division, a complete replacement of any Nuance Software with another similar Software (free of charge). All returned Nuance Software to me will be crushed and witnessed by a Q.C.
Yours sincerely,
Michael Clarke
—– Original Message —–
From: “Nuance AU”
To: “Michael Clarke”
Sent: Thursday, July 24, 2008 1:54 AM
Subject: Re: Nuance Backup Cd Request for Order Number 1639956349 – Transmission to Tina. G x1 (KMM12449183I11273L0KM)
> Dear Dr Michael Clarke,
>
> Thank you for contacting the Nuance Online Store.
>
> Unfortunately the Backup CD is non-refundable. The cost of the CD is
> only for shipping and handling fees. Under our Software License Terms
> and Conditions Agreement, we do state that “All shipping and handling
> expenses are non-refundable.”
>
> We apologize for any inconvenience or misunderstanding in this matter.
>
> If you have any further questions or concerns, please reply to this
> e-mail.
>
> Sincerely,
> Tina G.
> Nuance Online Store
> Customer Service
> nuance.au.cs@digitalriver.com
> http://www.nuance.com/store
> Email ID: 7210615
>
>
>
> Original Message Follows: ————————
> ? /STYLE>
> Dear Tina G,
> Thank you for your email. This is the first email I have received
> directly from Nuance since purchasing PDF Converter 5 on 27-FEB-08. I
> certainly made many contacts (with proof) before the 60 day period you
> mention not to hear from anyone for weeks. Ah but now I know why. OK so
> I don’t get a Backup CD – do I get a refund (Credit to my VISA) for the
> CD asked and paid for and did not receive ??
>
> Yours sincerely,
>
> Michael Clarke (Hn.D., B,Eng., B.Sc., M.I.E.E.E.)
>
> —– Original Message —–
> From: “Nuance AU”
> To: < gadfly@justinternet.com.au>
> Sent: Wednesday, July 23, 2008 6:52 AM
> Subject: Nuance Backup Cd Request for Order Number 1639956349
> (KMM12430825I11273L0KM)
>
>>Dear Michael Clarke, > >Thank you for contacting the Online Store. >
>>We apologize for the inconvenience, unfortunately, we are unable to
>>reship a Backup Cd. Reshipments are only available within the first 60
>>days of the purchase date. > >If you have any further questions or
> concerns, please reply to this >e-mail. > >Sincerely, >Tina G. >Online
> Store >Customer Service >nuance.au.cs@digitalriver.com
>>____________________________________ > > > > > >—Original
> Message—- > >Name: Michael Clarke >Phone: 612 6458 4298 >Email:
> gadfly@justinternet.com.au
>> >Comments: I have tried to get through to Customer Service but the
> Server >there is down. I have been emailing to customer support Joshua
> Nuance >Communications Inc. but nobody wants to help. Problem: I have
> not >received my CD Backup Disk ordered on 27th February 2008. Is there
>>anyone there who could help me or is this a lost cause ??? Obviously
>>Digital River does not live up to its Worldwide reputation. >
