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USB device will not stay installed

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by bunkoramo9

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I recently added an ACECAD Acecat-Flair to my system, Running win98, 4 USB ports, Logitech PCI ball mouse. The install proceedure is to load the CD run setup, then plug in the acecat and the install completes automatically. It works fine until I shut down, When I restart the device is no longer properly installed and will not work, unless I go through the install process again. I have to uninstall acecad before this, as it is still listed as installed. But the device has diappeared from the device manager list of installed devices. Does anyone know why this is happening? How can I install this device so it stays Installed?

8 replies

by thechas

1. Make sure that you have the latest USB drivers for your PC installed.

2. Make sure that the driver you have for the Acecat is the latest.
http://www.acecad.com.tw/eng/main.htm

3. Try running the software install;
Re-boot;
Then connectthe Acecat.
(This is the install routine for most USB devices.)

4. Try the e-mail support link at the Acecad web site.

Chas

by bunkoramo9

1. As far as I can tell I do have the lastest USB drivers installed.
2. I downloaded the the lastest acecat driver.
3. I ran the istall then restarted my system and plugged in the Acecat. This worked exactly as it did without the restart. The sameresult after a another restart also.

by drb63

We had a very similar issue but with multiple USB devices plugged into a USB hub. We finally resolved the problem by updating the firmware of the USB hub. You may want to see if there's a firmware update for either the USB controller or the USB device. Also, check the BIOS rev.

by khall3

You probably need to check your device manager and look for conflicts. To do this, right click on the my computer icon and choose properties. Look for any device with an exclamation point beside it. Next, you will want to remove USB controllers listed at the bottom of the device manager. Remove all of them. Make sure you have you Window 98 CD because when windows reboots it will ask for it. Afterwards, install the device just like you have been doing. This should take care of your problem

by bunkoramo9

Thanks I tried what you suggested, I already new i had no conflicts, but I thought reinstalling the USB might have worked, so I tried it. No such luck. As soon as I shut down and restart the install Pad is recognised as an unknown Device, the system tries to install it without success. Even though the istall instructions on the Acecad site vary slightly from the ones given with the device. it made abosolutly no difference. I can only use the thing if I install it,& use it everytime. It will not remain installed.

by tech teacher

hello, is there anyway that you can take that PCI mouse back? Sounds like to me, it is not staying in the USB port. There might be something mechanically wrong with the mouse. I hope that you can take it back and get your money back to get another one. I had the same problem with XP professional. It would not stay on my computer. I took it back and they gave me another one. It is now on my computer. So hopefully that works. Good luck with that.

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