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USB Ports

By ltoussai ·
I have trying to install three diffrent scanners
on to winme computers.
The computers have worked with a USB zip, microtek scanner, USB modem.
Whenever I start the computers with the scanners plug in I get an win blue screen, that windows has shutdown to protect my computer.

The scanners Cannon, and Microtek 4800.

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USB Ports

by paulnovy In reply to USB Ports

You probably have a bad scanner, unplug all scanners. start windows, right click on my computer, properties, device manager and remove any scanners or items with ?? on them. restart windows. then plug in scanners one at a time, you should get new hardware found and the software will be found or you will install it.

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USB Ports

by RCOM In reply to USB Ports

As mentioned disconnect the scanner and boot up the PC. Uninstall the scanner software. There may be one of 2 issues. The first being that the softwaare has to be loaded before the scanner is connected. Secondly the scanner may need to be connected after the comupter is fully booted to Windows, there's quite a few USB devices that have to be installed this way. The scanner's software should have a readme file somewhere on the disk or a booklet that came with will explain exactly how to install.I've had so many calls on this issue because people try to install the USB devices the same as before.

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USB Ports

by TheChas In reply to USB Ports

1. Try using a powered USB hub between the PC and the scanner. Some devices require more power than the motherboard ports provide.

2. Try just 1 scanner at a time.
It is very possible that the scanners require mutually exclusive registry settings, or Windows files to operate.

Chas

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USB Ports

by ltoussai In reply to USB Ports

I did solve the problem. I upgraded the port to 2.0 and reinstall Winme and the scanner worked after that.
I think it was a driver problem.
Thank for your

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