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USB scanner problem on Win2k

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by raymond widjaja

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My USB scanner stops working after I installed my CARDScan software. I have tried to uninstall the CardScan software. I also tried to uninstall the device. It does not seems to respond. I am running Win2k professional with sp3 and IE6 sp1.

Do I need to reset some registries ?

Your help much appreciated.

2 replies

by acattr

usb is pretty flacky. try uplugging it from its current port, and put it in another port. I do this with my wireless mouse from time to time.

by raymond widjaja

I have tried unplugging the scanner from the current port and put it to another. It does not fix it. I have also tried to remove the scanner driver, reboot and reinstall it, before put the USB into the socket.

Win2k thinks that the Scanner is all OK. When I check it through the scanner properties in the Device Manager Screen. When I tried to scan, It come up with a message "cannot inialize scanner". I know the scanner is ok, because it works on Win98 and other win2k with sp3. I wonder whether the registries are corrupted. Somehow the reinstall does not override it.

Can anyone help me ?

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