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June 4, 2002 at 3:42 am #2336034

User can connect but no data transfer

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by mkl · about 20 years, 2 months ago

We have several customers who are able to connect to the internet but move no information. It is not a pop problem, because we are able to move information through the pop in question. It is not a username/password issue because those are able tovalidate just fine. Specifying DNS numbers has not worked, nor has removing temporary internet files and cookies, or reinstalling TCP/IP protocols and microsoft clients. This error occurs on a variety of windows platforms. Replacing of winsock fileson 98 has also not worked. Any ideas?

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- June 6, 2002 at 4:41 am #3410509
  
  User can connect but no data transfer
  
  by qballrail · about 20 years, 2 months ago
  
  In reply to User can connect but no data transfer
  
  If they are using a software firewall, check permissions and program settings. Beyond that, the only thing I can think of is either a protocol conflict such as with AOL’s TCP/IP adapter. If they have had a previous AOL installation, all referencesto AOL in the registry as well as Network need to be eliminated. Check browser version. If it is an older version then there may be issues there. Finally, check for any resource or hardware conflict in the Device Manager.
  - September 4, 2002 at 3:52 pm #3605725
    
    User can connect but no data transfer
    
    by mkl · about 19 years, 11 months ago
    
    In reply to User can connect but no data transfer
    
    The question was auto-closed by TechRepublic
- June 13, 2002 at 2:31 am #3408973
  
  User can connect but no data transfer
  
  by smmurphy · about 20 years, 2 months ago
  
  In reply to User can connect but no data transfer
  
  Also look for any previous installations of Earthlink. They are almost as bad as AOL for causing TCP/IP problems.
  - September 4, 2002 at 3:52 pm #3605726
    
    User can connect but no data transfer
    
    by mkl · about 19 years, 11 months ago
    
    In reply to User can connect but no data transfer
    
    The question was auto-closed by TechRepublic
- September 4, 2002 at 3:52 pm #3605724
  
  User can connect but no data transfer
  
  by mkl · about 19 years, 11 months ago
  
  In reply to User can connect but no data transfer
  
  This question was auto closed due to inactivity
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