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User can connect but no data transfer

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5 replies

by mkl Jun 4, 2002 last reply Sep 4, 2002

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We have several customers who are able to connect to the internet but move no information. It is not a pop problem, because we are able to move information through the pop in question. It is not a username/password issue because those are able tovalidate just fine. Specifying DNS numbers has not worked, nor has removing temporary internet files and cookies, or reinstalling TCP/IP protocols and microsoft clients. This error occurs on a variety of windows platforms. Replacing of winsock fileson 98 has also not worked. Any ideas?

5 replies

by qballrail Jun 6, 2002

If they are using a software firewall, check permissions and program settings. Beyond that, the only thing I can think of is either a protocol conflict such as with AOL's TCP/IP adapter. If they have had a previous AOL installation, all referencesto AOL in the registry as well as Network need to be eliminated. Check browser version. If it is an older version then there may be issues there. Finally, check for any resource or hardware conflict in the Device Manager.