Desktop

If they are using a software firewall, check permissions and program settings. Beyond that, the only thing I can think of is either a protocol conflict such as with AOL's TCP/IP adapter. If they have had a previous AOL installation, all referencesto AOL in the registry as well as Network need to be eliminated. Check browser version. If it is an older version then there may be issues there. Finally, check for any resource or hardware conflict in the Device Manager.

Also look for any previous installations of Earthlink. They are almost as bad as AOL for causing TCP/IP problems.

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