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User unable to get emails when receipents use the reply function

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by pjwvieviwdhy 1 view

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I have a user that doesn't get replies to her emails when the person she emails uses the "reply" function. If they start a new email to her, she is able to get it, but if they hit "reply", she doesn't. No error on their end or our end. Have looked at Mesg tracking, but if she didn't get it, nothing to find about that mesg. Any ideas?

We use exchange 2003 on Server 2003 R2

Thanks!

5 replies

by shasca

What error of undeliverability does the replier get on their side?? That will give some clues as to why it is undeliverable.

by thumbsup2

... double click the address in the reply email window to expand and reveal who it is replying to. Have them compare that to the one they have on file if they sent a new email to her.

by pjwvieviwdhy

The sender nor the receiver get any notification that something has gone wrong. Still doing some testing, but not finding a whole lot wrong...

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