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Using Wifi with PC anywhere

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by tribbles 1 view

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I recently installed PC Anywhere on one of our company's laptops and tested it through our LAN to make sure the laptop could connect to the Host computer, however this was done through a cable set up (NIC), but when the employee got home and tried to access the Host via wireless, it would not connect, I edited the virus (Trend Micro) firewall to allow in/out for this program, so I know this will not affect the connection. My question is, are there different protocols when using wireless connections in conjunction with PC Anywhere.

Any advice is welcome.

Tks

Jim

3 replies

by carlitosway

Jim,

Wireless and wired connections both use the same protocol to work with PCanywhere which is : TCP/IP

I think I might know where he problem is, but I need to ask a couple of ?'s:

1.) Is the host machine on the corporate end configured to receive outside connections?
(ex. Company firewall and HOST PC allowing connections)
2.) Did the employee try to connect the laptop straight to the modem, instead of having to connect to the router/wireless access point?
See what kind of results you get and post back.
3.)What version of PCanywhere are you running?

I know that #2 might not be a easy question to answer since that usually requires one to go to the home, since alot of employee's aren't technically savvy.

Good luck,

Carlitosway

by tribbles

We are using PC Anywhere Version 11.0, which is a great program compared to earlier versions. We also have sattelite offices which I have set up as Hosts so I can perform troubleshooting when they encounter problems, they are all on our network, (Unix) behind a Microage Router and 2X24 Dlink switches as well as a DSL Modem, they are working okay, it just seems to be this Wireless Laptop, I am not sure how he was accessing his Modem, while we were trying to troubleshoot his problem he was able to surf the web okay, so his connection seemed okay. I do have him set up as a caller, what I might try to do is connect to his remote through the Host, and see if I have any success with this, if not it may have something to do with his access to the Modem through the local Telephone company.

Tks

Jim

by carlitosway

Jim,

How did the remote to host test go? Any difference? How about connecting trough an ethernet cable?

One more Q...

If he does have a router between the laptop and the modem at home, does it have NAT enabled or MAC Cloning enabled?

Thanks,

Carlitosway

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