virus removal

You can go here and find all the tools needed to remove viruses

http://www.sarc.com/avcenter/vinfodb.html?prodid=nav2002

Make sure you remove any spaces in the link when you copy and paste....

If you have to boot from the Norton's CD, put the CD in the CD drive, then shut down the computer...Wait 1 Minute, then turn it on, it should boot to the Norton's boot menu and ask if you wish to run NSW (NAV) from the CD, click yes or choose to runit.

If that doesn't work, then you must go into CMOS settings and set the boot order to boot from CD as the first drive in the boot sequence. On most computers you will need to press the "Delete" key on the keyboard to enter CMOS as soon as the RAM count is finished, but before Windows begins loading.

Even if it is necessary to run a virus scan in this matter (pre-booting into Windows), in order to gain entry to even Windows in Safe Mode due to a virus infection, the virus definitions on the CD are rather old & outdated but will sometimes catch the culprit & repair the OS enough to allow you to boot normally into Windows after the scan.

As soon as you can do that, switch the boot order back to the way it was originally (so make note of it before changing the order), then boot to "Safe Mode", get online & update your AV def's. & run a full scan, also make a trip to www.Symantec.com armed w/ the exact name of the virus that attacked & infected your machine, look it up in the "Online Virus Encyclopedia" for removal instructions, removal tools avail. & removal tool instructions. Also don't forget to turn off the "System Restore" function if present (WinME or XP), before removal is attempted or you can find yourself right back where you started later.