VPN users cannot sync files, but can access outlook email - TechRepublic
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October 22, 2009 at 01:34 PM
kevin.strauss

VPN users cannot sync files, but can access outlook email

by kevin.strauss . Updated 16 years, 8 months ago

I have a few users who recently started experiencing this issue. While connected to the VPN, they can send/receive their email through Outlook fine, but when they go to sync their files, they are unable to. When I go to ping our server from their machine, it resolves to some unknown address, not the internal address it should receive while on our VPN. However, when I ping our email server, it works just fine.

As a workaround, We have changed their DNS servers to a manual address that allows them to access and sync with our servers.

Any help would be greatly appreciated. Thanks in advance!

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