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W2K "Trap 00000005"

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by grj2000 Sep 25, 2002 last reply Nov 4, 2002

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Your assistance is needed urgently.

I finished defragging a Compaq laptop (W2K Pro) with Norton Systemworks 2003, then downloaded mail and surfed a bit before shutting down the machine. All was fine.

The next morning on bootup I got am immediate black screen with the message "Trap 00000005 Exception" followed by several lines of hex. Now the machine won't operate beyond that point.

I can't get to the W2K boot screens. Compaq diagnostics doesn't show any problems. The Recovery Console doesn't repair anything, but sees my disk volume. However, Norton won't scan for viruses via the CD because it doesn't seem to be able to access the HD. I replaced the RAM sticks and removed all cables, etc.

I just get Trap 00000005 and Trap00000006 error messages. I CANNOT even get into Safe Mode.

None of my usual tech sources even mention these "Tech" errors and neither do the MS or MS TechNet knowledge bases.

Any suggestions on What went wrong and How to fix it without reinstalling the O/S.

7 replies

by lamvidao Sep 26, 2002

This is an usual error happens to w2k after you install an application, defragment. If you can start PC with safe mood, this TRAP will be there waiting for you. You don't have reinstall OS but you could Reinstall without losing existing installed software and other data. Before you do this, can you ghost your current harddrive just in case thing goes bad.

The answer is reinstall OS but ghost your harddrive first. Good luck.

by grj2000 Nov 4, 2002

Poster rated this answer

by rcom Sep 26, 2002

Whoa! I had the same errors on my compaq laptop and found an article directly relatled to trap 00000006 on compaq's site. I typed in "trap 00000005 exception error" as a search.

http://communities.compaq.com/

The advice was to run setup and select "R" (repair) as the type of installation. It worked fine. I didn't lose any of my data or programs.

The bad news. Later I started getting other and eventually pre OS errors and the system finally failed. What had happened was the AMD 700 CPUburned up. It was still under warranty so I took it back to Comp-USA. After the tech damaged the replacement MB they gave me a Toshiba laptop which has more power larger screen and XP home. Even though I know better I didn't backup my hard drive, soI lost everything.
But because of the newer system I got over that.

If the unit is still under warranty take it back. But back up your data first. Most tech's at places like this will repartition and format the drive as an easy way out.

To get a backup, you can get an adapter that allows you to install your laptop hard drive into a regular PC, then you can copy/ghost the drive.

The adpater and install hardware can be purchased at the following link. It's only about $30.00 retail.
http://iec.net/dsk9015.html

by grj2000 Nov 4, 2002

Sorry for the delayed response, but it took some time for me to assemble everything I needed. However, in the end, the data was saved but using the adapter and connecting the corrupted laptop HDD to the desktop as a slave and transfering the data.All your responses were helpful, but RCOM's ultimately was the one that did the trick by suggesting the adapter and pointing us to a Web site where it could be obtained. Thank you all for your assistance.