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W2K3 Fax Server Issue w/ XP

By cmptrwhz ·
Hi All,

I have a W2K3 Standard server running the Fax Service so that my desktop users can fax from their desks. However, on XP, when a user goes to print to the shared fax, the system is telling them that the "Fax Server Information cannot be retrieved."

How can this be resolved. I have uninstalled and reinstalled both the printer and the fax services on the desktop.

Thanks in advance.
Mike

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by robert In reply to W2K3 Fax Server Issue w/ ...

I have the same problem when I promoted my windows 2003 server to a domain controller. It happens on w2k clients as well. I cannot use fax service manager too.

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by mmac In reply to W2K3 Fax Server Issue w/ ...

I recently had a similar issue and I?m not sure if it will work but it?s worth a try. From the XP workstation, go to add remove windows components and remove the fax service then reboot. Now browse to the server that is hosing the fax service and click on the fax printer share. This appears to install a newer version of the fax service and it appears to work for me.
Good Luck
Mark

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