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Why is msgsrv32 not responding

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by mztedibear

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Recentally I have been having a problem with my computer slowing down, and at times a freeze up where I have to shut it down and reboot. Before I do that, I hit the ctrl-alt-delete to see what is hanging me up, and most of the time it is hi-lighting 'msgsrv32 not responding' What is causing that?
I am running Windows 98SE, and recentally downloaded a free set of grafics from "Animation Factory" from Ulead.com, had a upgrading of AOL IM, both on the same day. Could either one of those cause the problem? And what exactly is msgsrv32? And what do I do to correct it?

6 replies

by mztedibear

I went and looked at the above url's and the only thing I could find out was that it is a program that runs invisably on the Windows desktop and I still have no clue as to why it's happening. It does not hang because of an idle time .........becauseI'm not usually idle when it happens..... but it does happen sometimes when I try to shut down. I am running a regular screen saver from Win98SE. Any more suggestios?

by bobho

Msgsrv32 passes messages to many hardware/software components. You first need to isolate the culprit. Start by using ctrl-alt-del before you shut down and close down the apps that are running one at a time (except for explorer and systray). By this I mean, if you have 5 apps running (besides explorer and systray) close down the first one. Then try to shutdown. If you still have the problem, do the above for the next app and so on. It's strictly a trial and error. If you get to a point where youcan shutdown normally then you have the offending app.

If none of the apps are causing the problem then it is a hardware issue. If it's hardware then the first thing to look at is power management. Go into the device manager and disable it (and also in yout system bios). Try the shutdown again.

If the above do not help then post back with more specific information regarding what is running and what other hardware you have connected to your system (ie usb devices, cable modems etc).

I had a similar issue with a laptop and tried everything but to no avail. Finally, I applied the mapped drive patch for Win98 even though the laptop was not on a network. To my surprise, the shutdown problem went away, although this has not worked on other machines with the same problem. You might want to try it.

Regards,

DrBob:>)

by cglrcng9

Uninstall AIM first, then download & re-install the most current AIM file, make sure all running programs are off during the uninstall except Explorer & Systray. Same for the install. Make sure to re-boot the computer after each action.

by cglrcng9

This can happen if the AIM was running during an update to the latest AIM installation file. Always better to uninstall, then download & re-install the upgraded file. After an uninstall re-boot, after an install re-boot.

by mztedibear

I have uninstalled AIM and re-installed ............still does the same......... I don't know what to do except just live with it. I don't shut my computer down at night.........I usually leave it running 24-7, 'cept when I leave town.

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